If you live in the United States, you are agreeing to the Product Sales Terms and Conditions found here.

If you live outside the United States, you are agreeing to the Product Sales Terms and Conditions found here.

Product Sales Terms and Conditions

(If you live in the United States)

Effective: 2 June 2017

ARBITRATION NOTICE: THESE TERMS CONTAIN AN ARBITRATION PROVISION A LITTLE LATER ON. EXCEPT FOR CERTAIN TYPES OF DISPUTES MENTIONED IN THE ARBITRATION PROVISION OF OUR TERMS OF SERVICE, YOU AND SNAP INC. AGREE THAT DISPUTES BETWEEN US WILL BE RESOLVED BY MANDATORY BINDING ARBITRATION, AND YOU AND SNAP INC. WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS-ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

Introduction

Please read these Product Sales Terms and Conditions (“Terms”) carefully. These Terms apply to the purchase and use of Spectacles and other products available at spectacles.com (“Products”). They also govern your use of the software and firmware (“Licensed Software”) that lets you pair and use your Spectacles with Snapchat. Our Products and Licensed Software are “Services” as defined in our Terms of Service.

If you live in the United States or if you are using the Services on behalf of a business with its principal place of business located in the United States, these Terms form a legally binding contract between you and Snap Inc. If you live outside the United States or are using the Services on behalf of a business with its principal place of business located outside of the United States, a separate set of Product Sales Terms and Conditions applies.

These Terms are important as they include details about payment, refunds and cancellations. Please print a copy of these Terms and keep them for your reference.

By submitting your online order to purchase Products, or pairing your Spectacles to Snapchat, you’re agreeing to be bound by these Terms.

These Terms incorporate by reference our Terms of Service and our Products Warranty, so please read each of them carefully. Among other things, that means your purchase is subject to the disclaimers and limitations of liability in our Terms of Service. Please review our Privacy Policy to learn how we handle information when you use the Services. You agree that we can collect, use and share your information consistent with that policy. To the extent these Terms conflict with our Terms of Service or any written insert included in the packaging with your Products, these Terms govern.

If you purchase Spectacles from us online, you may be asked to agree to these Terms at different times – once when you place an order and again when you pair your Spectacles – so it’s important to know which version you are agreeing to. Whenever you submit an order or pair your Spectacles, we’ll present you with the Terms then in effect, so you’ll always be able to review what you’re agreeing to ahead of time. The Online Orders provision of these Terms will apply to your order even if we later update that provision. For all other provisions of these Terms, the Terms in effect when you pair (or re-pair) your Spectacles will supersede the Terms you agreed to when you bought your Spectacles.

For any other Spectacles purchased from us, the Terms in effect will be made available when you make your purchase. The Returns & Exchanges policies in force at the time of your purchase will apply to your purchase even if we later update those policies. For all other provisions of these Terms, you’ll be asked to agree to the Terms then in effect when you pair (or re-pair) your Spectacles. Those Terms will supersede any prior versions you may have agreed to.

You affirm that you are at least 18 years old (or the age of majority where you live) and are competent and authorised to agree to and abide by these Terms. If you want to make a purchase and are under the age of majority, you must have the express permission from your authorised parent or guardian.

If you submit an order on behalf of a business, you affirm that you are authorised to agree to these Terms on behalf of the business. You agree that the terms “you” and “your”, as used throughout these Terms, apply to both you and the business, as applicable.

1. Your Use of the Products

All Products are sold only for personal, non-commercial use or to give as a gift. You may not make the Products available for commercial resale, or use the Products for any commercial purpose without our prior consent.

  1. Spectacles Compatibility and Warnings. Please read our Spectacles Compatibility & Attribution and Spectacles Warnings pages to assess whether your device is compatible with Spectacles and to read our product warnings. We will not be liable to you (to pay a refund or otherwise) if your device does not meet the compatibility requirements in the Spectacles Compatibility & Attribution page or for any issue we make you aware of in the Spectacles Warnings page or at the time of purchase.

    Also keep in mind that you’ll need the Snapchat application to download, view and store the content you create on Spectacles.

  2. Third-Party Products. Any warranties we provide only apply to the Products specifically named in our Products Warranty. We are not responsible for any loss of data or damage to the Products if you use them with third-party products, and we are not responsible for any damage to third-party products you use with the Products. Please see our Products Warranty for more information on what is and is not covered.
  3. Licensed Software Grant. For Spectacles, we grant you a personal, worldwide, royalty-free, non-assignable, non-exclusive, revocable, non-sublicensable licence to use the Licensed Software on the following terms:

    This licence terminates automatically if you fail to comply with the restrictions described below. You may use the Licensed Software solely as incorporated into the Spectacles and for your personal use. We may provide, and automatically download and install, upgrades, updates or other new features to the Licensed Software, all of which will be subject to the rights and restrictions of these Terms. You may not, and will not allow any third party to (or facilitate their ability to): (i) alter, modify, adapt, translate, reverse engineer, decompile or disassemble the Licensed Software (except to the extent applicable laws specifically prohibit such restrictions); (ii) attempt to (1) defeat, avoid, bypass, remove, deactivate or otherwise circumvent any software protection mechanisms in the Licensed Software, including any such mechanism used to restrict or control the functionality of the Licensed Software; or (2) derive the source code or the underlying ideas, algorithms, structure or organisation from the Licensed Software; (iii) create derivative works based on the Licensed Software, or any portion thereof; (iv) copy the Licensed Software; (v) remove any proprietary notices or labels on the Products or Licensed Software; or (vi) use the Licensed Software in any manner other than as embedded in the Spectacles.

    None of the Licensed Software may be downloaded, exported or re-exported in contravention of law. The Licensed Software is licensed, not sold, under these Terms. Title, ownership rights and IP rights in and to the Licensed Software remain in (as applicable) us and our licensors and affiliates.

2. Online Orders

This Section applies exclusively to online orders.

  1. Orders, Pricing and Shipping
    1. Orders. After you submit your order, we’ll process it and, if your order is accepted, we’ll send you an order confirmation email to the email address you provided. That email will include an estimated shipping date. We may need to carry out verifications before accepting your order. If you have any questions or notice an error in an order you’ve submitted, please contact us through our Support page. All orders are subject to availability of stock.

      We reserve the right any time prior to sending an order confirmation email to reject or cancel your order, or change quantities available for purchase.

    2. Pricing. We may at our sole discretion change, suspend or end any service, or modify Product prices prospectively without notice. While we do our best to describe the Products as accurately as possible, we do not warrant that specifications or pricing are complete, accurate, current or error-free. In the event of any pricing or specification error, we have the right to refuse or cancel your order at our sole discretion. Please note that we do not provide price protection or refunds in the event of a price drop or promotional offering.
    3. Shipping. We offer delivery of Products to valid addresses within the United States. Estimated shipping dates are not guarantees. You’ll need to provide us with your shipping address when you submit your order. We’re not responsible for any errors in what you submit, and we are not obligated to determine correct shipping information if what you’ve submitted is not correct. Please carefully review the shipping address in your order before you submit it, and notify us of errors or omissions as soon as possible.

      All items purchased on Spectacles.com are purchased pursuant to a shipment contract. Risk of loss and title for all Products you order from us transfers to you as soon as we deliver the Products to the carrier. If Products arrive damaged or defective, please check our Return Policy and contact us.

  2. Payment, Cost, Fees and Taxes
    1. Payment Methods. We accept a variety of payment methods, as reflected in the purchase tool. Before you can submit your order you will be required to provide us or our third-party payment processor with a valid payment card number and associated payment information that you are authorised to use. By submitting that information to us or to our third-party payment processor, you authorise us or the payment processor (as applicable) to charge your card or other payment method at our convenience, including as early as at the time you submit your order. We will bill your card or other payment method for the price of the Products you have purchased, plus shipping and taxes as noted in the purchase tool.
    2. Cost, Fees and Taxes. Please confirm that all details of your purchase are correct before submitting your order. If your order is subject to sales taxes or other governmental fees, this will be included in the price displayed at checkout. When you submit your order, you agree to pay us the cost of the Products in your order, along with any delivery charges, taxes and fees as stated in the purchase tool. Failure to pay us those costs will result in cancellation of your order.

      You agree to pay all fees and charges incurred in connection with your purchase, at the rates in effect when the charges were incurred. For example, if you purchase with a payment card issued through a bank based outside the United States, your bank may charge you foreign transaction fees and other similar fees.

      Your payment will be processed before the Products are sent for delivery. You authorise us or our third-party payment processor to store your payment card information to charge your payment method and handle refunds in connection with your order.

      If we do not receive payment from your payment card or other payment method issuer or their agents, you remain obliged and agree to pay all amounts due upon request from us or our agents.

      Unless you notify us of any discrepancies within 60 days after they first appear on your payment card or other payment statement, you agree that they will be deemed accepted by you.

    3. Account Codes/Credits. We may on occasion provide a code or credit in an amount determined by us. These codes and credits will be subject to additional terms and restrictions that we will provide to you, including expiry dates, non-transferability and limitations on the products and services to which they may be applicable.
    4. Other Payment Terms. Your payment card issuer agreement governs your use of your designated card, and you must refer to that agreement and not these Terms to determine your rights and liabilities as a cardholder. If you elect to pay by using the services of a third-party provider made available in the purchase tool, your use of those services is subject to the third-party provider’s terms and conditions.

      YOU ARE RESPONSIBLE FOR PAYING ANY UNAUTHORISED AMOUNTS BILLED TO YOUR PAYMENT METHOD BY A THIRD PARTY.

  3. Communications from Us. We may send you other emails about your order, including about status, payment processing, refunds and any changes, updates or cancellations to your order. We may also send you emails about the Products or our other products and services. By submitting your order, you consent to receive the email communications described in these Terms from us and our affiliates.

    You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that they be in writing.

  4. Our Right to Cancel. We reserve the right to decline or cancel your order at our sole discretion (prior to order confirmation) or for specific reasons (at any time). We may need to decline your order, for example, if the Product you ordered is no longer available, if there is a pricing error, if you live in an area or at an address where we cannot or do not deliver Products, or if we suspect you are purchasing Products to resell them or use them for commercial purposes.

    If we decline or cancel your order, we’ll notify you via the email address you submitted with your order and, if your payment card has already been charged, we will refund the amount we billed you.

  5. Your Representations and Warranties. You represent and warrant that all information you have provided to us in connection with your order and your purchase is accurate and complete; and you will not use any payment card or other form of payment to purchase a Product unless you have all necessary legal authorisation to do so.

    If you are submitting an order on behalf of a business, you further represent and warrant that you are an authorised representative of the business with the authority to bind the business to these Terms and agree on behalf of the business to be bound by these Terms.

3. Refunds, Exchanges, Returns and Cancellations

For information about cancelling your order or processing a refund or exchange, please see our Returns & Exchanges page. For information about our right to cancel online orders, please see the Online Orders provision of these Terms.

4. Your Representations and Warranties

  1. You represent and warrant that (i) neither you, nor, if you are a business, any affiliated company, are included on any of the restricted party lists maintained by the US Government, including the Specially Designated Nationals List and Foreign Sanctions Evaders List administered by the US Department of Treasury’s Office of Foreign Asset Control (“OFAC”) and the Denied Parties List, Unverified List and Entity List maintained by the US Department of Commerce’s Bureau of Industry and Security; (ii) you (if you are a business) are not owned or controlled by such a restricted party; and (iii) you are not resident in, located in or organised under the laws of any country with which trade is prohibited by OFAC or other applicable sanctions.
  2. You acknowledge that Spectacles are subject to US and other export control, sanctions, import and customs laws – for example, 15 C.F.R. Parts 730-774 and 31 C.F.R. Parts 500-599 (collectively “Trade Control Laws”). You agree to comply with Trade Control Laws and will not export, re-export, transfer or import the Spectacles contrary to Trade Control Laws or for use in any sanctioned countries, by any restricted parties, or for any restricted end uses.
  3. For your representations and warranties related to online orders, please see the Online Orders provision of these Terms.

5. Your Indemnification to Us

You agree, to the extent permitted by law, to indemnify, defend and hold harmless Snap Inc., our affiliates, directors, officers, stockholders, employees, licensors and agents from and against any and all complaints, charges, claims, damages, losses, costs, liabilities and expenses (including attorneys’ fees) due to, arising out of, or relating in any way to (a) your use of the Products; (b) your violation or alleged violation of any laws in connection with your use of the Products; (c) any fraud or misrepresentation by you; or (d) any violation or alleged violation of these Terms by you, including any actual or alleged breach of your representations, warranties and obligations.

6. Disclaimers and Limitation of Liability

In addition to the disclaimers and limitation of liability provisions contained in our Terms of Service and Products Warranty, the following disclaimers and limitations of liability apply to the Licensed Software and the purchase of Products.

  1. Licensed Software. NEITHER SNAP INC., SNAP INC.’S LICENSORS OR AFFILIATES, NOR THEIR RESPECTIVE LICENSORS, MAKES ANY WARRANTY OR REPRESENTATION, EXPRESS OR IMPLIED, WITH RESPECT TO THE LICENSED SOFTWARE, AND WITHOUT LIMITING THE FOREGOING, EACH EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS WITH RESPECT TO THE LICENSED SOFTWARE. UNDER NO CIRCUMSTANCES WILL SNAP INC., SNAP INC.’S LICENSORS OR AFFILIATES, OR THEIR RESPECTIVE LICENSORS, BE LIABLE TO YOU FOR INDIRECT, SPECIAL, INCIDENTAL, MULTIPLE, PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING FROM USE OF THE LICENSED SOFTWARE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION AND EXCLUSION MAY NOT APPLY TO YOU.
  2. Products. TO THE EXTENT PERMITTED BY LAW, IN NO EVENT WILL SNAP INC., SNAP INC.’S LICENSORS OR AFFILIATES, OR THEIR RESPECTIVE LICENSORS, BE LIABLE FOR ANY ACCIDENT, INJURY, DEATH, LOSS OR OTHER CLAIM RELATED TO OR RESULTING FROM THE MISUSE OF THE PRODUCTS. WE SPECIFICALLY ADVISE YOU AGAINST USING THE SPECTACLES IN A MANNER INCONSISTENT WITH THIS DOCUMENT, OUR WARNINGS, OUR COMPATIBILITY PAGE AND OTHER ACCOMPANYING DOCUMENTATION. UNDER NO CIRCUMSTANCES WILL SNAP INC., SNAP INC.’S LICENSORS OR AFFILIATES, OR THEIR RESPECTIVE LICENSORS, BE LIABLE TO YOU FOR INDIRECT, SPECIAL, INCIDENTAL, MULTIPLE, PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING FROM USE OF THE PRODUCTS. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION AND EXCLUSION MAY NOT APPLY TO YOU.
  3. The foregoing does not limit our own separate warranty with respect to the Products as set out in our Products Warranty.

7. Governing Law and Disputes Between You and Us

These Terms are governed by the Choice of Law provision in our Terms of Service.

ARBITRATION NOTIFICATION: EXCEPT FOR CERTAIN TYPES OF DISPUTES MENTIONED IN THE ARBITRATION PROVISION OF OUR TERMS OF SERVICE, YOU AND SNAP INC. AGREE THAT CLAIMS AND DISPUTES, INCLUDING STATUTORY CLAIMS AND DISPUTES, ARISING BETWEEN US WILL BE RESOLVED BY MANDATORY BINDING ARBITRATION, AND YOU AGREE TO WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS-ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

For additional details about this arbitration procedure, please refer to the Arbitration provision of our Terms of Service, which REQUIRES YOU AND SNAP INC. TO AGREE TO RESOLVE ALL DISPUTES BETWEEN US THROUGH BINDING INDIVIDUAL ARBITRATION.

If you submitted an order on behalf of a business, the Arbitration provision of our Terms of Service will apply, except that the AAA Commercial Arbitration Rules will govern the arbitration instead of the AAA Consumer Arbitration Rules.

8. Revising These Terms and Survival of the Terms

  1. From time to time, we may revise these Terms. You can determine when these Terms were last revised by referring to the “Effective” date at the top of the Terms. Please read the Introduction to understand when the new Terms become effective. You will be bound by the version of the Terms you agree to when you purchase Products or pair your Spectacles.
  2. Any provision of these Terms that expressly or by its nature is intended to remain in effect on or after order cancellation, termination of these Terms, or the expiration of licences granted in these Terms, will survive and will continue to bind you and us after that cancellation, termination or expiration.

9. Events Beyond Our Control

We will not be responsible for any delay or failure to comply with our obligations under these Terms or for any Product failure if the delay or failure arises from any cause which is beyond our reasonable control.

10. General Terms

  1. These Terms do not create or confer any third-party beneficiary rights.
  2. If we do not enforce a provision in these Terms, it will not be considered a waiver.
  3. We reserve all rights not expressly granted to you.
  4. If any provision of these Terms is for any reason deemed invalid, unlawful, void or unenforceable by a court or arbitrator of competent jurisdiction, that provision will be deemed severable from these Terms, and the invalidity of the provision will not affect the validity or enforceability of the remainder of these Terms.
  5. To the extent permitted by law, you waive any applicable statutory or common-law right that may permit a contract to be construed against its drafter.
  6. We may assign our rights and obligations under these Terms, in whole or in part, to any party at any time without notice. These Terms may not be assigned by you, and you may not delegate your duties under them, without our prior written consent.
  7. The United Nations Convention on the International Sale of Goods does not apply to these Terms.

11. Contact Us

We welcome comments, questions, concerns or suggestions. Please send feedback to us by visiting our Support page. You can also contact us with any complaints or feedback at 63 Market Street, Venice, California 90291, USA.

We always love to hear from our users. But if you volunteer feedback or suggestions, just know that we can use your ideas without compensating you.


Product Sales Terms and Conditions

(If you live outside the United States)

Effective: 1 May 2017

ARBITRATION NOTICE: The Arbitration provision of our Terms of Service applies to any purchases made on behalf of a business.

Introduction

Please read these Product Sales Terms and Conditions (“Terms”) carefully. These Terms apply to the purchase and use of Spectacles and other products available at spectacles.com (“Products”). They also govern your use of the software and firmware (“Licensed Software”) that lets you pair and use your Spectacles with Snapchat. Our Products and Licensed Software are “Services” as defined in our Terms of Service.

If you live outside the United States or if you are using the Services on behalf of a business with its principal place of business located outside of the United States, these Terms form a legally binding contract between you and us as follows:

  • Online purchases: If you purchase Spectacles from us online, these Terms form a contract between you and Snap Group Limited. You will be asked to agree to these Terms at different times – once when you place an order and again when you pair (or re-pair) your Spectacles with Snapchat – so it’s important to know which version you are agreeing to. Whenever you submit an order or pair your Spectacles, we’ll present you with the Terms then in effect, so you'll always be able to review what you are agreeing to ahead of time. The Online Orders provision of these Terms will apply to your order even if we later update that provision. For all other provisions of these Terms, the Terms in effect when you pair (or re-pair) your Spectacles will supersede the Terms you agreed to when you bought your Spectacles.
  • Other purchases: For any other Spectacles purchased from us, your Spectacles are sold to you by Snap Group Limited (or a local Snap affiliate if a different company is named on your receipt). The Terms in effect will be made available when you make your purchase. The Returns & Exchanges policies in force at the time of your purchase will apply to your purchase even if we later update those policies. For all other provisions of these Terms, you’ll be asked to agree to the Terms then in effect when you pair (or re-pair) your Spectacles. Those Terms will supersede any prior versions you may have agreed to, and will form a contract between you and Snap Group Limited.

If you live in the United States or are using the Services on behalf of a business with its principal place of business located there, a separate set of Product Sales Terms and Conditions applies.

These Terms are important as they include details about payment, refunds and cancellations. Please print a copy of these Terms and keep them for your reference.

Additional terms specific to the country in which you live (or if you are submitting an order on behalf of a business, the country in which the business’s principal place of business is located) may apply; please see the end of these Terms for details of those terms.

These Terms incorporate by reference our Terms of Service and our Products Warranty, so please read each of them carefully. Please review our Privacy Policy to learn how we handle information when you use the Services. You agree that we can collect, use and share your information consistent with that policy. To the extent these Terms conflict with our Terms of Service or any written insert included in the packaging with your Products, these Terms govern.

By submitting your order to purchase Products, or pairing your Spectacles with Snapchat, you affirm that you are at least 18 years old (or older if the age of majority where you live so requires) and are competent and authorised to agree to and abide by these Terms. If you want to make a purchase and are under the age of majority, you must have the express permission from your authorised parent or guardian.

If you submit an order on behalf of a business, you affirm that you are authorised to agree to these Terms on behalf of the business. You agree that the terms “you” and “your”, as used throughout these Terms, apply to both you and the business, as applicable.

1. Your Use of the Products

All Products are sold only for personal, non-commercial use or to give as a gift. You may not make the Products available for commercial resale, or use the Products for any commercial purpose without our prior consent.

  1. Spectacles Compatibility and Warnings. Please read our Spectacles Compatibility & Attribution and Spectacles Warnings pages to assess whether your device is compatible with Spectacles and to read our product warnings. We will not be liable to you (to pay a refund or otherwise) if your device does not meet the compatibility requirements in the Spectacles Compatibility & Attribution page or for any issue we make you aware of in the Spectacles Warnings page or at the time of purchase.

    Also keep in mind that you’ll need the Snapchat application to download, view and store the content you create on Spectacles.

  2. Third-Party Products. Any warranties we provide only apply to the Products specifically named in our Products Warranty. We are not responsible for any loss of data or damage to the Products if you use them with third-party products, and we are not responsible for any damage to third-party products you use with the Products without our authorisation. Please see our Products Warranty for more information on what is and is not covered.
  3. Licensed Software Grant. For Spectacles, we grant you a personal, worldwide, royalty-free, non-assignable, non-exclusive, revocable non-sublicensable licence to use the Licensed Software on the following terms:

    This licence terminates automatically if you fail to comply with the restrictions described below. You may use the Licensed Software solely as incorporated into the Spectacles and for your personal use. We may provide, and automatically download and install, upgrades, updates or other new features to the Licensed Software, all of which will be subject to the rights and restrictions of these Terms. Unless such restrictions are prohibited by applicable law, you may not, and will not allow any third party to (or facilitate their ability to): (i) alter, modify, adapt, translate, reverse engineer, decompile or disassemble the Licensed Software (except to the extent applicable laws specifically prohibit such restrictions); (ii) attempt to (1) defeat, avoid, bypass, remove, deactivate or otherwise circumvent any software protection mechanisms in the Licensed Software, including any such mechanism used to restrict or control the functionality of the Licensed Software; or (2) derive the source code or the underlying ideas, algorithms, structure or organisation from the Licensed Software; (iii) create derivative works based on the Licensed Software, or any portion thereof; (iv) copy the Licensed Software; (v) remove any proprietary notices or labels on the Products or Licensed Software; or (vi) use the Licensed Software in any manner other than as embedded in the Spectacles.

    None of the Licensed Software may be downloaded, exported or re-exported in contravention of law. The Licensed Software is licensed, not sold, under these Terms. Title, ownership rights and IP rights in and to the Licensed Software remain in (as applicable) us and our licensors and affiliates.

2. Online Orders

This Section applies exclusively to online orders.

  1. Orders, Pricing and Shipping
    1. Orders. After you submit your order, we’ll process it and, if your order is accepted, we’ll send you an order confirmation email to the email address you provided. That email will include an estimated shipping date. We may need to carry out verifications before accepting your order. If you have any questions or notice an error in an order you’ve submitted, please contact us through our Support page. All orders are subject to availability of stock.

      We reserve the right any time prior to sending an order confirmation email to reject or cancel your order, or change quantities available for purchase.

    2. Pricing. We may at our sole discretion change Product prices prospectively without notice. While we do our best to describe the Products as accurately as possible, if any pricing or specification error occurs, we have the right to refuse or cancel your order at our sole discretion at any time prior to order confirmation (or later if the error is obvious). Please note that we do not provide price protection or refunds in the event of a price drop or promotional offering.
    3. Shipping. We offer delivery of Products to valid addresses within these territories. Estimated shipping dates are not guarantees, but your Products will not arrive later than 8 weeks from your order confirmation. You’ll need to provide us with your shipping address when you submit your order. We’re not responsible for any errors in what you submit, and we are not obliged to determine correct shipping information if what you’ve submitted is not correct. Please carefully review the shipping address in your order before you submit it, and notify us of errors or omissions as soon as possible.

      All items purchased on Spectacles.com are purchased pursuant to a shipment contract. Risk of loss and title for all Products you order from us transfers to you as soon as we deliver the Products to the carrier (unless otherwise stated in the Country-Specific Terms provision that apply to you). If Products arrive damaged or defective, please check our Return Policy and contact us.

  2. Payment, Cost, Fees and Taxes
    1. Payment Methods. We accept a variety of payment methods, as reflected in the purchase tool. Before you can submit your order you will be required to provide us or our third-party payment processor with a valid payment card number and associated payment information that you are authorised to use. By submitting that information to us or to our third-party payment processor, you authorise us or the payment processor (as applicable) to charge your card or other payment method at our convenience, including as early as at the time you submit your order. We will bill your card or other payment method for the price of the Products you have purchased, plus shipping and taxes as noted in the purchase tool.
    2. Cost, Fees and Taxes. Please confirm that all details of your purchase are correct before submitting your order. If your order is subject to value-added tax (VAT) or other governmental fees, this will be included in the price displayed at checkout. When you submit your order, you agree to pay us the cost of the Products in your order, along with any delivery charges, taxes and fees as stated in the purchase tool. Failure to pay us those costs will result in cancellation of your order.

      You agree to pay all fees and charges incurred in connection with your purchase, at the rates in effect when the charges were incurred. For example, if you purchase with a payment card issued through a bank based outside the territory where you make your purchase, your bank may charge you foreign transaction fees and other similar fees.

      Your payment will be processed before the Products are sent for delivery. You authorise us or our third-party payment processor to store your payment card information to charge your payment method and handle refunds in connection with your order.

      If we do not receive payment from your payment card or other payment method issuer or their agents, you remain obliged and agree to pay all amounts due upon request from us or our agents.

    3. Account Codes/Credits. We may on occasion provide a code or credit in an amount determined by us. These codes and credits will be subject to additional terms and restrictions that we will provide to you, including expiry dates, non-transferability and limitations on the products and services to which they may be applicable.
    4. Other Payment Terms. Your payment card issuer agreement governs your use of your designated card, and you must refer to that agreement and not these Terms to determine your rights and liabilities as a cardholder. If you elect to pay by using the services of a third-party provider made available in the purchase tool, your use of those services is subject to the third-party provider’s terms and conditions.

      You are responsible for paying any unauthorised amounts billed to your payment method by a third party.

  3. Communications from Us. We may send you other emails about your order, including about status, payment processing, refunds and any changes, updates or cancellations to your order. We may also send you emails about the Products or our other products and services. By submitting your order, you consent to receive the email communications described in these Terms from us and our affiliates.

    You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that they be in writing.

  4. Our Right to Cancel. We reserve the right to decline or cancel your order at our sole discretion (prior to order confirmation) or for specific reasons (at any time). We may need to decline your order, for example, if the Product you ordered is no longer available, if there is a pricing error, if you live in an area or at an address where we cannot or do not deliver Products, or if we suspect you are purchasing Products to resell them or use them for commercial purposes.

    If we decline or cancel your order, we’ll notify you via the email address you submitted with your order and, if your payment card has already been charged, we will refund the amount we billed you.

  5. Your Representations and Warranties. You represent and warrant that all information you have provided to us in connection with your order and your purchase is accurate and complete; and you will not use any payment card or other form of payment to purchase a Product unless you have all necessary legal authorisation to do so.

    If you are submitting an order on behalf of a business, you further represent and warrant that you are an authorised representative of the business with the authority to bind the business to these Terms and agree on behalf of the business to be bound by these Terms.

3. Refunds, Exchanges, Returns and Cancellations

For information about cancelling your order or processing a refund or exchange, please see our Returns & Exchanges page. For information about our right to cancel online orders, please see the Online Orders provision of these Terms.

4. Your Representations and Warranties

  1. You represent and warrant that (i) neither you, nor, if you are a business, any affiliated company, are included on any restricted party list maintained by the United States, European Union, United Kingdom or other relevant government authority – for example, the US Specially Designated Nationals List, Foreign Sanctions Evaders List, Denied Parties List, Unverified List and Entity List, and the UK and EU consolidated lists of persons and entities subject to financial sanctions targets; (ii) you (if you are a business) are not owned or controlled by such a restricted party; and (iii) you are not resident in, located in or organised under the laws of any country with which trade is prohibited by the sanctions described above.
  2. The Products may be subject to import and export laws and regulations. You must comply with all domestic and international import and export laws, customs laws, regulations that apply in connection with the Products, including restrictions on destinations, users and end use.
  3. For your representations and warranties related to online orders, please see the Online Orders provision of these Terms.

5. Your Indemnification to Us

You agree, to the extent permitted by law, to indemnify, defend and hold harmless Snap Group Limited, Snap Inc., and our affiliates, directors, officers, stockholders, employees, licensors and agents from and against any and all complaints, charges, claims, damages, losses, costs, liabilities and expenses (including attorneys’ fees) due to, arising out of, or relating in any way to (a) your misuse of the Products; (b) your violation or alleged violation of any laws in connection with your use of the Products; (c) any fraud or misrepresentation by you; or (d) any violation or alleged violation of these Terms by you, including any actual or alleged breach of your representations, warranties and obligations.

This section will not apply to the extent it is not permitted by the law in the country where you are located.

6. Disclaimers and Limitation of Liability

In addition to the disclaimers and limitation of liability provisions contained in our Terms of Service relating to the Services, and in our Products Warranty, the following disclaimers and limitations of liability apply specifically to the Licensed Software and the purchase and use of Products. Nothing in these Terms will affect any rights you are guaranteed under the laws of your country.

  1. Licensed Software. To the fullest extent permitted by law, none of Snap Group Limited, Snap Inc., our licensors or affiliates, nor their respective licensors, makes any warranty or representation, express or implied, with respect to the Licensed Software, and without limiting the foregoing, each expressly disclaims to the fullest extent permitted by law any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, title and non-infringement of third-party rights with respect to the Licensed Software.
  2. Products. To the fullest extent permitted by law, in no event will Snap Group Limited, Snap Inc., our licensors or affiliates, nor their respective licensors, be liable for any accident, injury, death, loss or other claim related to or resulting from the misuse of the Products. We specifically advise you against using the Spectacles in a manner inconsistent with these Terms, our warnings, our compatibility page and other accompanying documentation.
  3. General. If we fail to comply with any of our obligations under these Terms, we will be responsible for any loss or damage you suffer that is a foreseeable result of our breach of contract or negligence, but our aggregate liability for all claims relating to the Products or Licensed Software will not exceed the greater of €100 euros or the amount you paid us for any Products in the last 12 months. Loss or damage is foreseeable if it is an obvious consequence of our breach of contract (or negligence) or if it was contemplated by you and us at the time you placed the order. We will not be responsible for any loss or damage that is not foreseeable.

    We only supply Products for domestic and private use and therefore we will not be responsible if you suffer any loss of profit, business, business opportunity or business interruption that you may incur as a consequence of using the Products, the Licensed Software and/or any failure to comply with the Terms.

  4. Notwithstanding the preceding paragraphs, nothing in this section affects (i) your statutory rights as a consumer; or (ii) any liability for death or personal injury resulting from our intent or negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited by law.
  5. This section does not limit our own separate warranty with respect to the Products as set out in our Products Warranty.
  6. The disclaimers and limitations set out in this section will not apply to the extent they are not permitted by the law in your country. Please see the Country-Specific Terms provision that apply to you.

7. Governing Law and Disputes Between You and Us

As we say in our Terms of Service, if you have a concern, let’s talk. Please visit support.spectacles.com and we’ll do our best to resolve the issue.

With regard to any dispute between us which cannot be resolved through discussion with our Support team, these Terms are governed by the Choice of Law and other provisions in our Terms of Service.

The Arbitration provision of our Terms of Service applies to any order submitted on behalf of a business.

8. Revising These Terms and Survival of the Terms

  1. From time to time, we may revise these Terms. You can determine when these Terms were last revised by referring to the “Effective” date at the top of the Terms. Please read the Introduction to understand when the new Terms become effective. You will be bound by the version of the Terms you agree to when you purchase Products or pair your Spectacles.
  2. Any provision of these Terms that expressly or by its nature is intended to remain in effect on or after order cancellation, termination of these Terms, or the expiration of licences granted in these Terms, will survive and will continue to bind you and us after that cancellation, termination or expiration.

9. Events Beyond Our Control

We will not be responsible for any delay or failure to comply with our obligations under these Terms or for any Product failure if the delay or failure arises from any cause which is beyond our reasonable control. This does not affect your rights under the applicable law in your country.

10. General Terms

  1. These Terms do not create or confer any third-party beneficiary rights.
  2. If we do not enforce a provision in these Terms, it will not be considered a waiver.
  3. We reserve all rights not expressly granted to you.
  4. If any provision of these Terms is for any reason deemed invalid, unlawful, void or unenforceable by a court or arbitrator of competent jurisdiction, that provision will be deemed severable from these Terms, and the invalidity of the provision will not affect the validity or enforceability of the remainder of these Terms.
  5. To the extent permitted by law, you waive any applicable statutory or common-law right that may permit a contract to be construed against its drafter.
  6. We may assign our rights and obligations under these Terms, in whole or in part, to any party at any time with reasonable notice, where practicable. These Terms may not be assigned by you, and you may not delegate your duties under them, without our prior written consent.
  7. The United Nations Convention on the International Sale of Goods does not apply to these Terms.

11. Contact Us

Snap Group Limited is the company responsible for online sales of Products outside of the United States. It is a company registered in England and located at 7-11 Lexington Street, London W1F 9AF, United Kingdom with company number 09763672. Authorised representative: David Lewis, Director. VAT ID: GB 237218316.

We welcome comments, questions, concerns or suggestions. Please send these by visiting our Support page.

We always love to hear from our users. But if you volunteer feedback or suggestions, just know that we can use your ideas without compensating you.

12. Country-Specific Terms

If you live in or are using the Services on behalf of a business with its principal place of business located in any of the countries listed below, the additional terms listed for that country apply to you. If you live in or are using the Services on behalf of a business located within the European Union or EEA, the European Union and EEA terms apply to you in addition to any terms for your specific country.

European Union and EEA:

Faulty Products

We will provide you with the Products you’ve paid for in accordance with these Terms, as required by law. If you’re an individual consumer (not a business), the law requires that the Products we provide will be of satisfactory quality, fit for purpose, meet any description we give to you and match any sample we may have provided to you.

If your Product is faulty or not as described, please refer to our Returns & Exchanges page. Our Return Policy and our Products Warranty are in addition to, and do not affect, your legal rights in your country, which may include a right for your Product to be repaired or replaced free of charge, a right to reject a Product and receive a full refund, and/or a right to a price reduction or full refund where the Product cannot be repaired or replaced after 1 or more attempts. In some countries, you only have these rights for a limited time. For example, if you live in Italy or France, we will only be responsible for any non-conformity for a period of 2 years from delivery and in Italy you must notify us of any non-conformity within 2 months of discovering it.

Right to Cancel

  1. If you would like to exercise your 30-day right to change your mind, set out in our Return Policy (“Right to Cancel”), you must notify us within the 30-day cancellation period referred to in that policy. You may do this using the form on the Returns & Exchanges page, or by completing this form and sending it to us at spectaclessupport@snap.com.
  2. If you wish to exercise your Right to Cancel in accordance with these Terms, you must return the Products following the steps set out on our Returns & Exchanges page as soon as reasonably possible and in any event within 14 days of notifying us that you are cancelling part or all of the order.
  3. If you exercise your Right to Cancel in accordance with these Terms, we will refund any payments we have received from you for those cancelled Products (including the outbound delivery costs (unless you opted for a premium outbound delivery service, in which case we will only refund you an amount equal to standard delivery costs)). If you cancel only part of an order, we will only refund you a proportionate part of the standard outbound delivery charges.
  4. If you have handled or used the Products, we may reduce any refund payable to you to take into account the loss in value of the rejected Products.
  5. Unless we give you details of a free returns service, we may charge for the cost of returning the Products if you are doing so for reasons other than our error or a fault with the Product.

Risk

If you’re an individual consumer (not a business), risk of loss of or damage to Products you order from us transfers to you as soon as our chosen carrier delivers (or makes available) the Products to you at the agreed delivery location.

Online Dispute Resolution

For individual consumers (not businesses): click here to visit the EU Commission’s Online Dispute Resolution Platform.

United Kingdom (in addition to the European Union/EEA terms above):

If we are unable to resolve an issue after you’ve contacted our Support team, you may make a request for any dispute to be settled by mediation through The Retail Ombudsman. If you do so, we will consider the request but we are not obliged by law to do so. This does not restrict your other legal rights.

Further information on The Retail Ombudsman can be found at this website.

For more information about your rights as an individual consumer, please refer to the Consumer Rights Act 2015, visit UK Citizens Advice or call them on 03454 04 05 06.

Belgium (in addition to the European Union/EEA terms above):

If we are unable to resolve an issue after you’ve contacted our Support team, you may make a request for any dispute to be settled by mediation through the Consumentenombudsdient/Service de Médiation pour le Consommateur (which is the relevant federal institution designated by law). Contact details and further information will be made available to you at that time. This information is communicated to you in accordance with article XVI.4 of the Belgian Code of Economic Law.

France (in addition to the European Union/EEA terms above):

Under French law, we must remind you where you are an individual consumer (not a business), your warranty for lack of conformity means that in case of a claim under your legal guarantee of conformity:

  1. any claim will need to be raised within 2 years after delivery of the product;
  2. you are entitled to choose between repair and replacement of Product subject to the costs conditions as set out in article L217.9 of the Code;
  3. you are not required to provide evidence of the lack of conformity up to 24 months after the delivery date.

    The legal warranty of conformity applies independent of any commercial warranty which may be granted.

    You may decide to enact the warranty for hidden defects in accordance with Article 1641 of the French Civil Code. In this case, you may choose between the cancellation of the sale or a reduction in the sale price.

    For more information about your rights as an individual consumer, please refer to articles L. 211-4, L2.11-5 and L.211 -12 of the French Consumer Code and article 1641 and paragraph 1 of article 1648 of the French Civil Code.

    Pursuant to the Code de la Consommation, you are entitled to consumer mediation to resolve disputes between us. You may choose any of the mediators listed at http://www.economie.gouv.fr/mediation-conso/saisir-mediateur under “Commerce électronique - Vente à distance”. Their contact details are available at the individual mediator websites listed there.

Italy (in addition to the European Union/EEA terms above):

If we are unable to resolve an issue after you’ve contacted our Support team, you may apply for an out-of-court mechanism to solve any dispute relating to these Terms with the competent bodies established by the Chambers of Commerce pursuant to Law of December 29, 1993, no. 580. You may also apply for the mediation procedure pursuant to Legislative Decree no. 28/2010 as amended, subject to the conditions that may be applied by the body chosen by you, without limiting the use of voluntary negotiation procedures provided under Section 2 paragraph 2 of that Decree, as well as the complaint procedures provided by the service charters.

For more information about your rights as an individual consumer, please refer to Section 129 onwards of the Italian Commercial Code (Legislative Decree no. 206 of September 6 2005).

Spain (in addition to the European Union/EEA terms above):

For more information about your rights as an individual consumer, please refer to the Consumer Rights Act 2007 (Royal Legislative Decree 1/2007, Law on the Defence of End Users and Consumers) or visit the Centro Europeo del Consumidor en España.